Deflect, don’t dead-end
AI resolves repetitive questions instantly, but never traps readers, a human is always one step away when self-serve isn’t enough.
Support Loop
AI tries first, then hands off to your team
Your assistant resolves what it can from approved docs. When it can’t, it opens a ticket with full context, and routes it to the helpdesk your team already uses.
AI resolves first Context-rich tickets 10+ helpdesk connectors
How it works
Resolve it, or route it, in the right system
A clean handoff from AI self-serve to your human team, with nothing lost in between.
1. AI attempts resolutionThe assistant answers from approved docs and resolves most questions.
2. Escalate when neededIf confidence is low or the reader is stuck, it offers a human.
3. Open a ticket with contextA ticket is created carrying the chat, viewed pages, and account.
4. Route to your toolsIt lands in the helpdesk your team already works in.
Why it works
Fewer tickets. Happier readers.
Self-serve that actually serves, and escalation that actually helps.
Context travels with the ticket
Every escalation carries the full conversation, the pages the reader viewed, and their account, so your team never starts from scratch.
Works with your stack
Route to Freshdesk, Freshservice, Zendesk, ServiceNow, Jira Service Management, Zoho, HubSpot, Help Scout, email, or a webhook.
FAQ
Common questions
Which helpdesks can it route to?
doxbrix connects to Freshdesk, Freshservice, Zendesk, ServiceNow, Jira Service Management, Zoho, HubSpot, and Help Scout, plus generic email and webhook options for anything else.
What context gets attached to a ticket?
The full chat transcript, the pages the reader viewed, their account details, and a short AI summary, so an agent can pick it up with everything they need.
Does AI deflection block customers from support?
No. Good deflection gives fast self-serve answers and a clear escalation path. When the assistant can’t resolve something, it hands off to a human rather than looping.
Can we turn support off?
Yes. A single master switch controls support across your site, when off, escalation CTAs are hidden and the assistant’s support tools are disabled.