Accurate, grounded answers
Agents answer only from approved content, with citations, version awareness, and confidence scoring, and never inventing policy or product behavior.
AI AgentsTurn every doc into
Turn every doc into
a support agent
Your AI agent answers from approved content with real citations, resolves repetitive questions instantly, and hands off to a human the moment it should.
Cited from approved docs Confidence-aware Human handoff
How it works
Grounded answers in four steps
Every reply is traceable back to the approved content it came from.
1. Ask a questionA reader asks in chat or search, in their own words.
2. Retrieve approved docsThe agent finds the relevant, up-to-date, approved content.
3. Generate a cited answerIt writes a clear answer with sources and a confidence score.
4. Resolve or hand offIt resolves instantly, or escalates to a human with full context.
Measure what matters
See resolution rates climb and unanswered questions fall as your agent learns from approved content.
Explore analyticsAgent resolution rate
78%↑ 12% vs last 30 days
100%50%0%
May 7May 14May 21May 28Jun 4
Questions resolved
2,543↑ 18% vs last 30 days
May 7May 14May 21May 28Jun 4
Unanswered questions
342↓ 15% vs last 30 days
Top unanswered topicsCount
Custom domain DNS setup68
GitHub integration permissions53
API rate limits41
Webhook troubleshooting37
Why teams trust it
Answers you can stand behind
Built for accuracy first, so self-serve never means second-rate.
Deflect more tickets
Resolve repetitive questions instantly across your help center, widget, and search, cutting the volume that would become tickets.
Human escalation, with context
When the agent should not answer, it hands off to the right person, carrying the full conversation so nobody starts over.
FAQ
Common questions
How do AI agents avoid hallucinations?
doxbrix agents are retrieval-grounded: they answer only from your approved, published documentation and attach citations to the exact pages used. When confidence is low, the agent says so and offers a handoff instead of guessing.
Can the agent escalate to a human?
Yes. When a question falls outside approved content, or confidence drops below your threshold, the agent hands off to your team with the full conversation context so nobody starts from scratch.
Where can the agent answer questions?
In your branded help center, an embeddable assistant widget, and inside search, all powered by the same approved content, so answers stay consistent across every surface.
How does it reduce support volume?
By resolving repetitive, well-documented questions instantly with cited answers, the agent deflects the volume that would otherwise become tickets, while routing genuinely new issues to your team.