Email, live chat and a customer portal in one shared inbox. The AI answers from your docs first, your team handles the rest with a copilot, and every great answer flows back into your docs.
- Free plan, no card
- Email, chat, portal and forums
- Import from Zendesk or Freshdesk
- #1042 Webhooks stopped after the migrationMaya Chen · Lumen Labs1h 52m left
- #1041 SSO with Okta keeps loopingRavi Shah · ArcadiaFrom docs agent
- #1040 Invoice for SeptemberSara Lind · FjordSolved by AI
- #1039 Rate limits on the bulk APIKen Ito · MosaicEngineering
- #1038 How do I rotate API keys?Ana Costa · HelioClosed by customer
- Status
- Open
- Priority
- High
- Group
- Product support
- Company
- Lumen Labs
- SLA
- Due in 1h 52m
However customers reach you, it becomes one ticket with one history, one set of service levels and one place to report on it.
Forward support@ and reply from your own domain. Threads stay together, even across many mailboxes.
Inside the docs widget. The AI answers first, a person joins when needed, and offline chats become tickets.
Customers file and track tickets, see suggested articles as they type, and get known issue banners.
Forums with votes and accepted answers. Turn any topic into a ticket when it needs your team.
Create tickets from your product, and let your customers’ AI assistants search docs and open tickets.
Every ticket makes your docs better.
- 01A customer writes in
By email, live chat, your portal or the docs agent. Every channel lands in one shared inbox.
- 02AI replies in seconds
- 03Your team takes over, with the full story
- 04The answer becomes documentation
- 05The next customer never has to ask
Everything your team needs to run support, built into the same platform as your docs. One inbox for email, chat and your portal, with service levels, automations and reports. No second tool, and no copy and paste between them.
- #1042 Webhooks stopped after the migrationMaya Chen · Lumen Labs1h 52m left
- #1041 SSO with Okta keeps loopingRavi Shah · ArcadiaFrom docs agent
- #1040 Invoice for SeptemberSara Lind · FjordSolved by AI
- #1039 Rate limits on the bulk APIKen Ito · MosaicEngineering
- #1038 How do I rotate API keys?Ana Costa · HelioClosed by customer
- Status
- Open
- Priority
- High
- Group
- Product support
- Company
- Lumen Labs
- SLA
- Due in 1h 52m
- Email from your own domain
- Live chat inside the docs widget
- Customer portal with My Tickets
- Community forums
- Ticket API
- Shared inbox with saved views
- SLAs with business hours
- Automations and round-robin routing
- Canned responses and macros
- Approvals and shared ownership
- Contacts and companies
- SLAs per company or plan
- CSAT, NPS and CES surveys
- Articles visible per company
- Slack and Teams alerts
- Roles, full and light agents
- Two-factor sign-in and SSO
- Audit log and IP allowlist
- Import from Zendesk or Freshdesk
- Or connect the helpdesk you have
Most helpdesks bolt on a chatbot. In Doxbrix, the AI knows your docs, your tickets and your customers, so it helps on both sides of the conversation.
See which articles stop tickets, how much the AI solves, how fast your team replies and how every AI answer is graded. A standalone helpdesk can only show you half of this.
- Response, resolution and SLA reports, in business hours
- Team leaderboards, CSAT trends and low ratings to review
- Self-service score: questions solved without a ticket
- Custom reports, schedules and CSV export everywhere
Bring your tickets, contacts and companies from Zendesk or Freshdesk, then forward your support email. If something looks off, undo the import and run it again.
Not ready to switch? Keep Zendesk, Freshdesk, Intercom, HubSpot or ServiceNow and connect it to your docs instead.
Can't find what you need? Our docs go deeper, and a real person reads every message.
Yes. The helpdesk is part of every Doxbrix plan, including Free, so you can try it with your real docs today.
Start free, no card needed. Bring your docs and your support together today, and let every ticket make the next one less likely.